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Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Shipping to Cairo, Giza, and Alexandria takes 2 business days. Other governorates take 3-5 business days.
How does cash on delivery work?
Pay cash to the delivery courier when you receive your order. You can also pay in advance via InstaPay or Vodafone Cash.
Can I track my order?
Yes, we'll send you a tracking number via WhatsApp after your order is shipped.
What if I'm not available at delivery?
The courier will contact you in advance. If you're unavailable, we'll reschedule.
Products & Warranty
Are the products authentic?
Yes, all our products are 100% authentic VGR, at the best price in Egypt.
What's the difference between warranty and maintenance?
Warranty covers manufacturing defects with free replacement. Maintenance is a paid service for repairs after the warranty period.
Are spare parts available?
Yes, we have genuine spare parts for all VGR products. Contact us via our dedicated maintenance hotline.
How long is the warranty?
Warranty duration varies by product, ranging from 6 months to a full year. Check the product page for details.